Information We Collect
Eden Organics Salon and Spa collects various pieces of personal information throughout the course of our business relationship with you. This includes information that you provide either online or at a salon and spa location, information that we collect when you visit our websites or use our mobile apps, transaction-based information related to your spa appointments and your purchase history, and supplemental data provided to us by third-parties.
The following is a summary of the types of information collected and the purposes for its collection:
Identification and communication information, including personal identifiers such as name, postal address, email address and phone number. This is to identify individual customers and communicate with them in the course of providing services, and to send marketing materials such as special offers, newsletters and updates.
Customer appointment and purchase history, to track the status of an appointment throughout the service life cycle and to maintain a record of products purchased and services provided to each customer.
Financial transaction history, to track amounts charged to and paid by the customer for products and services. This is to account for pre-paid services (series and packages), service credit balances, gift card balances and loyalty point balances owing to the customer, and to maintain a record of charge card payment and settlement activity with our Payment Processors.
Marketing campaign history and supplemental data provided by third parties, to provide you with information and promotional offers most likely to be of interest to you, and to determine the effectiveness of our marketing programs.
Service Provider Notes, to maintain a record of service specifics, and to track progress and effectiveness of the services over time.
Customer Preferences and Notes, to help spa associates create a better overall customer experience, more tailored to the needs and wants of the individual.
Customer waiver and information disclosure forms, to ensure customer consent and limit spa liability, and to furnish our massage therapists and licensed estheticians with certain background information helpful in providing effective service.
Customer survey feedback, to provide better customer service and to quickly resolve any outstanding issues.
If you choose to contact us through our websites to buy gift cards or request an appointment, we may ask for additional information including credit card information, which will allow us to complete your transaction and verify your identity
You can choose to stop receiving solicitations at any time simply by replying to an email's Unsubscribe function, updating your account preferences online, or by contacting Customer Service. Please refer to the Choice and Opt-Out section for more information.
If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact email@example.com.
Communications From Our Websites
Transactions and Service Announcements:
Customers who schedule an appointment with us or who buy gift cards online will receive a number of communications from us throughout the transaction process. These communications may come via email or SMS text message, depending on the customer’s preference. We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.
Special Offers, Newsletters and Updates:
Out of respect for the privacy of our customers, we present the option to not receive these types of communications, as explained in the Choice and Opt-Out section below.
We communicate with our customers on a regular basis in the course of providing the requested services. We respond to issues relating to a customer's account via email, SMS text message or by phone, in accordance with the customer's wishes.
Choice and opt-out:
You can change your opt-in or opt-out status or your communication preferences (email, SMS text) by clicking on the "Unsubscribe" link within the email, or by logging into your user account on our website and updating your preferences there. You may additionally unsubscribe by emailing your request to firstname.lastname@example.org.
We will not share your credit card number or any other financial information with any third party except for the verification purposes mentioned above.
We will not sell any personal information that we collect. We do not share your personal information with third parties.
Though we make every effort to preserve user privacy, we may disclose personal information when required by law or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.
Eden Organics Salon and Spa takes care to protect the personal information that we collect and retain by maintaining reasonable security procedures and practices appropriate to the nature of the information. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, currently SSL encryption. While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Changes in this Privacy Statement