Salon and Spa Policies
Just a few tips to make you visit more enjoyable!
RESERVATIONS/CANCELLATIONS - Salon and Spa appointments may require a major credit card to secure appointments. If you must reschedule or cancel appointments, please notify us 24 hours in advance to avoid an automatic credit card charge of 50% of the price of the services reserved. For a ‘no show’, your credit card is automatically charged for the full value of services. Groups or parties must give at least thirty days notice to avoid a 50% cancellation fee.
ARRIVAL - If you are late for an appointment, it may be necessary to reschedule. Your technician will do his/her best to accommodate you. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 10- 15 minutes prior to your spa service.
CHILD SAFETY POLICY - Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Any minor child under the age of 18 must have a parent or guardian present with them to sign our consent for services. Massage services and certain waxing services will only be provided to clients 18 years and older. YOUR UNDERSTANDING IS GREATLY APPRECIATED.
ATMOSPHERE - The spa offers each guest the chance to relax in a tranquil setting. While in the spa, we would appreciate you turning off your cell phone/pager; speak softly as a courtesy to others.
JEWELRY & PERSONAL ITEMS - We cannot be responsible for loss or damage to personal articles, including clothing and accessories. When using the spa, please leave your jewelry at home.
FORMS OF PAYMENT - We reserve the right to change prices and services at anytime without notification. We accept all Major Credit Cards, Travelers Checks, and Cash; but please, no Personal Checks.
Gratuity may not be added to credit card purchases and is kindly requested in cash only.
RETURNS - Retail products may be exchanged with an original receipt within 14 days. All returns are for store credit only. We do not offer refunds or apply credit toward services for returned merchandise.